Participant Intake and Engagement Case Manager

OnTrack Tasmania is looking for our next Participant Intake and Engagement Case Manager.  

The purpose of the role is to ensure person centered, efficient, effective, quality and capacity building services to people with disabilities and their families.   To take responsibility for the development, delivery, and management of multi-discipline complex supports; providing intensive, recovery-oriented support for people with a range of disabilities and who often have a history of homelessness, addiction, dual disability, social dysfunction, aggressive and inappropriate behaviors.

Reporting to the Program Manager Participant Intake and Engagement the core objectives include:

Coordinate, plan and execute workflow activities as relates to independent living, short term and medium-term accommodation Participant intake and engagement.

Engage best practice at all times

Maintain a workflow that supports excellence

Ensure all task relating to Participants are completed according to Policy and Procedures, NDIS Standards and legislations, including timeframes

Provide feedback and support information to the Management Team in line with Policies and Procedures.

Complete allocated tasks within the time frame given

Ensure workplace materials and documentation are maintained in line with Policies and Procedures, legal obligations and best practice standards

Ensure best practice, standards, legislation and policies & procedures are adhered.  This includes, but not restricted to, restrictive practice and reportable incidents

Record medication management and errors within the ‘Administration of Medication within a Community Setting Framework and company requirements’ 

Monitor Participant wellbeing, activity, engagement, appointments and feedback

Ensure the goals of each Participant are clearly articulated and made known according to procedure, and fostering person focused best practice.

Liaise with the Rostering Team regarding Participant needs and profiles facilitate good worker/Participant matches.

Meet the reporting requirements of the ‘Office of the Senior Practitioner’ and the ‘Quality and Safeguard Commission’ (daily, weekly, monthly) through the Quality and Compliance team. 

Ensure detailed and accurate data to inform specialists, regulating bodies, and other identified stakeholders.

Ensure all relevant Participant documents are comprehensive, accurate, current, and on file.

Ensure Progress Notes are entered for all Participant contacts and active. 

Ensure supports are adequate, funds are monitored, and trigger a plan review according to procedures.

Ensure, where relevant, Participant funding is available when engaging in extraordinary activities

Ensure support and training is provided to Support staff where required.

Attend support shifts in the case of shift cover emergencies.

Ensure a permanent state of Audit readiness.

Contribute to continuous improvement

Engage in safe work practices and contribute to on WHS processes

To be successful in this role, the following essential criteria is required:

Certificate IV in Disability Work and/or extensive relevant industry experience.

Current unencumbered Tasmanian driver's licence.

Meeting the NDIS Worker Screen requirements of a current National Criminal Record Check and Working with Vulnerable People Clearance.

Current Assist clients with Medication Certificate.

Current First Aid Certificate.

Covid-19 Vaccine record.

To obtain a full copy of the position description please email humanresources@ontracktasmania.com.au

To apply for the position please apply online. Resumes and cover letters will not be accepted via email 

Applications close Friday 20th September at 5.00 p.m.